FREQUENTLY ASKED QUESTIONS

Public Tours do I have to meet the bus at one of your pick up locations?

We offer many pick up locations within Brisbane, Gold Coast and Tamborine Mountain

These locations have been selected for their proximity to major hotels and transport

We do require guests on public tours to select pick up location at time of booking.

We would like our guests to enjoy their day on tour and make the most of the day enjoying fantastic wine,

rather than spend unnecessary time on the bus whilst we do pick ups.

Pickup locations - See Below or Click HERE

 

How long do the tours go for?​

Full Day Wine Tour - Approximately 9am - 4pm 

Half Day Wine Tour - Approximately 9am - 3pm 

Mini Tour - Approximately 10am - 3pm

 

We aim for 10am Arrival at 1st Venue

Please note Times above are subject to change pending your pick up location and travel time/ traffic

How many people can your buses take? 

 We have a variety of vehicle sizes​

13 Seater Buses

20 Seater Buses*

Coaches Available on Request**

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We can not hold 2 Vehicle Sizes for your group it is best to determine which vehicle size

you require at the time of booking

If guest numbers change significantly we will try move you to the appropriate vehicle size pending availability ​

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*Minimum of 15 Guests is required for 20 Seater or a surcharge of $100 per missing guest will apply

Eg  14 guests attending plus $100 surcharge for missing guest 15

if guest numbers drop significantly and we are unable to move your group to a smaller vehicle 

​due to no availability the surcharge will still apply 

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** Coaches Minimum number of guests required pending coach size

 Surcharge will apply if you drop below the minimum guest numbers required

​Contact us to discuss 

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What are your minimum numbers for a booking? 

We accept bookings of 1 to 250 passengers. 

Public Tours are suitable for Solo Travellers, Couples and Small Groups

A minimum of 2 passengers is required for Private Hire Bookings

Private Hire Tours - Can we have multiple pickups?

Private Hire Tours - Pickup Zone

It's preferable that you choose one location for your pick up.​

Out of Area Pickup will incur a surcharge

 

When will we find out our pickup time? 

Public Tours 

We have approximate Times listed with our pickup locations, These times may change by 10 - 20 minutes 

We will contact you the day prior to your tour via Email and SMS/ WhatsApp  with a confirmed pickup time 

 

Private Hire Tours

We will contact you before your tour with an exact pickup time.

How do I book? 

We have an online booking system, which shows dates and tours available.

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Alternatively, you can send an online enquiry via our CONTACT US page ,

email us at bookings@thevinobus.com.au

or you can Call / SMS us on 0456 998 466.

The date I want isn't available online, what should I do? 

If the date is not available then you can send an online enquiry or give us a call

 Sometimes it may be possible that we can organise for another bus to run even though its shows we are full online.

How can we pay for the tour? 

You can pay online when you make your booking through our online booking system,

 payment options such as Credit Card* or Debit Card*

*Surcharge may apply

Do we need to pay a deposit for Private Hire? 

We do require a deposit at time of booking equal to the cost of 2 Guests 

If you have booked your tour in advance, Final Balance is due 2 weeks before your tour

A small Booking Fee is charged on all bookings by the booking program we can not waiver this fee

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What if I am not sure about Guest numbers attending for Private Hire? 

When booking Private Hire we do recommend you book for the number of guests you think

will attend the tour so we can allocate you the correct vehicle size. 

We will stay in contact with you leading up to your tour date and will amend your booking once

you have confirmed guest numbers attending.

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Please Note : We do book out!   

If your group has a larger vehicle allocated and guest numbers drop

we will do our best to move your group to a smaller bus pending availability 

 Surcharge will apply as noted above if we are unable to change your vehicle size due to being booked out

 

Can we bring alcohol on the bus?

You are allowed to transport home bottles that you may have purchased on your tour

but there is no open alcohol or consumption of alcohol allowed on the bus while stationary or driving. 

Do not bring an esky or similar when boarding as our staff will ask you to leave it behind.

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What if my friend who doesn't drink wants to come along, will they get a discount?​

It's very common that we get non drinkers and pregnant passengers on our wine tours.

We can reduce the cost for these passengers for Private Hire Tours please select how many non drinkers attending 

If your group has less than 8 guests attending - Please contact us to amend your booking

Please Note - Non Drinkers any drinks purchased are own expense on the day we do not include beverages

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Can my child come along?​

We have an 18+ policy on our public tours.

If you have 2 or more people for a private tour, you are welcome to bring minors aged Six and over

We can not cater for infants seating

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Do I need to advise of dietary requirements in advance?​

Yes -  let us know of your dietary requirements or allergies prior to the tour so

this can be catered for on the day of the tour. ​

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Do I need to bring anything along on the day?

We recommend that if you are taking a tour between March and October that you bring a jacket along, Tamborine Mountain is usually 3-5 degrees cooler than Brisbane or the Gold Coast.

I really liked that wine we tried, can we buy any on the mountain? 

You are able to purchase any bottles of wine that you enjoyed at any of our destinations.

We will keep them safe for you on the bus throughout the day, just remember to pick them up before you leave the bus! If you really liked one of the wineries, most of them offer a members package which you can get great offers and deals, don't forget to ask on the day!

 

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